Policies & guarantees
From our free shipping program to our 101 Day Risk-free Returns Policy, learn how we're making it easier to see the world's most thoughtfully designed sofa in your home.
Free nationwide shipping
We include FREE white glove delivery with every order in the 48 contiguous states. If you're in Hawaii, Alaska, Puerto Rico, or Canada, there will be an additional $1000 shipping charge. Contact us at (800) 460-7196 to learn more.
When your furniture is ready to ship, we will email you shipping details so that you can follow your shipment all the way to your home. We'll send a premium white glove furniture delivery service to deliver your order on your pre-scheduled date. A professional delivery team will bring your furniture into the room of your choice and remove all of the packing materials from your home.
All items are factory packaged and brand new.
Where do you ship?
We can ship anywhere in the United States plus Canada and Puerto Rico. There will be an additional shipping charge for orders from Hawaii, Alaska, Canada, and Puerto Rico.
101 Day Risk-Free Return Policy
Try the Perfect Sofa in your home, risk-free, for 101 days. If you don't love your new sofa, for any reason, we'll take it back and we'll cover half of the return shipping. Simply call or email us within 101 days of your delivery and we'll schedule the pick-up and return of your Perfect Sofa. We'll manage the entire process for you and refund you back for the entire cost of your purchase minus the return shipping costs.
- For returns, please notify us at email@example.com. Make sure to include the name the order was placed under, your order number and the pieces you plan to return.
- Call us at (800) 460-7196 to let us know when your furniture is ready to be picked up. Unlike other companies who make you arrange your own return shipping, we will be happy to do this for you. Why? If you do it on your own, you will have to pay standard shipping rates and we are happy to share our deeply discounted volume rates with you. Even if you weren't happy for some reason, we hope our prompt assistance with your return will allow you to recommend Perfect Sofa to friends and family.
NO QUESTION RETURN POLICY
WE ARE PROUD TO HAVE THE BEST RETURN POLICY FOR CUSTOM MADE UPHOLSTERED FURNITURE. WHILE OTHER ONLINE COMPANIES WILL MAKE YOU PACKAGE YOUR FURNITURE, IN SOME CASE WITH THE ORIGINAL PACKAGING MATERIALS, OR ARRANGE YOUR OWN SHIPPING BACK - WE WON’T. WE KNOW BUYING FURNITURE ONLINE CAN BE HARD, SO WE TRY TO MAKE THE ONLINE BUYING EXPERIENCE AS EASY AS POSSIBLE FOR YOU.
NO HEADACHES OR HASSLES, IF YOU ARE NOT SATISFIED WITH YOUR PURCHASE FOR ANY REASON IN THE FIRST 101 DAYS AFTER YOU RECEIVE YOUR ORDER SIMPLY PICK UP THE PHONE AND CALL US. WE WILL ARRANGE THE PICKUP, PACKAGING AND RETURN ON YOUR FURNITURE TO US. ALL YOU HAVE TO DO IS BE THERE WHEN THE SHIPPING COMES TO PICK UP YOUR FURNITURE. IF YOU WANT TO EXCHANGE FOR SOMETHING ELSE WE CAN MAKE THAT HAPPEN TOO AND THE ONLY COST YOU WILL BE RESPONSIBLE FOR IS THE RETURN SHIPPING TO US. THE ONLY THING WE ASK IS YOU KEEP YOUR OLD SET IN LIKE NEW CONDITION WHILE IT IS IN YOUR HOME WAITING TO BE RETURNED. IF THE FURNITURE IS RETURNED DAMAGED DUE TO CUSTOMER ABUSE YOU CAN BE SUBJECT TO A RESTOCKING FEE OF 10%-50%.
IF THERE IS A PROBLEM DUE TO SHIPPING DAMAGE AND IT IS NOT A SIMPLE REPAIR, WE WILL SEND A REPLACEMENT FREE OF CHARGE TO YOU OR GIVE YOU A FULL CREDIT. SEE THE NO WORRY DAMAGE PROTECTION/NO QUESTION RETURNS POLICY.
- FOR RETURNS, PLEASE NOTIFY US AT INFO@PERFECTSOFA.COM. MAKE SURE TO INCLUDE THE NAME THE ORDER WAS PLACED UNDER, YOUR ORDER NUMBER AND THE PIECES YOU PLAN TO RETURN.
- CALL US AT 1-800-460-7196 TO LET US KNOW WHEN YOUR FURNITURE IS READY TO BE PICKED UP. UNLIKE OTHER COMPANIES WHO MAKE YOU ARRANGE YOUR OWN RETURN SHIPPING, WE WILL BE HAPPY TO DO THIS FOR YOU. WHY? IF YOU DO IT ON YOUR OWN, YOU WILL HAVE TO PAY STANDARD SHIPPING RATES AND WE ARE HAPPY TO SHARE OUR DEEPLY DISCOUNTED VOLUME RATES WITH YOU. EVEN IF YOU WEREN'T HAPPY FOR SOME REASON, WE HOPE OUR PROMPT ASSISTANCE WITH YOUR RETURN WILL ALLOW YOU TO RECOMMEND US TO FRIENDS AND FAMILY.
- DON'T WORRY, WITH OUR NO HASSLE RETURN POLICY WE WILL MAKE ALL THE ARRANGEMENTS TO HAVE YOUR FURNITURE PICKED UP AND RETURNED TO US. ALL YOU MUST DO IS LET THEM IN THE HOUSE AND THEY WILL PICK IT UP AND REPACK IT TO SHIP BACK TO US.
PICK YOUR STYLE
No worries damage protection
ALL FURNITURE/FURNISHINGS ARE INSPECTED THOROUGHLY PRIOR TO SHIPMENT AND HEAVY-DUTY PACKAGING IS USED TO PREVENT SHIPPING DAMAGES. WE ALSO USE THE BEST TRANSPORTERS IN THE COUNTRY TO MAKE SURE YOUR FURNITURE ARRIVES SAFELY. HOWEVER, ACCIDENTS CAN HAPPEN AND BECAUSE OF THAT WE INSURE EVERY SINGLE SHIPMENT ON YOUR BEHALF AT NO ADDITIONAL CHARGE TO YOU. ONE OF THE ADVANTAGES THIS OFFERS IS THAT IT REQUIRES YOU TO SIGN FOR YOUR FURNITURE, ALLOWING YOU TO INSPECT THE PACKAGING FOR ANY SHIPPING DAMAGE. WE PROVIDE AN EMAIL TO YOU WITH ALL THE NECESSARY SHIPPING AND TRACKING INFORMATION, ONCE YOUR FURNITURE LEAVES THE DISTRIBUTION CENTER, USUALLY 2-5 DAYS BEFORE ITS ETA. THE SHIPPERS WILL CALL YOU 24-HOURS IN ADVANCE TO CONFIRM YOUR FINAL DELIVERY WINDOW. WE DO THIS NOT BECAUSE WE ARE EXPECTING DAMAGE, BUT, BECAUSE ON OCCASION, DAMAGE CAN HAPPEN.
IN THE EVENT THAT A PIECE DOES GET DAMAGED, IT IS VERY EASY TO RESOLVE THE SITUATION. WHEN THE FURNITURE ARRIVES, BE SURE TO INSPECT IT BEFORE YOU SIGN FOR IT. THIS IS ESPECIALLY TRUE IF YOU NOTICE ANY DAMAGE TO THE OUTER PACKAGING. IF THERE IS DAMAGE, PLEASE FOLLOW THESE FOUR SIMPLE STEPS:
- DON'T PANIC; YOUR FURNITURE IS INSURED.
- KEEP ALL OF THE UNDAMAGED PIECES.
- WITH THE DRIVER STILL THERE, CALL US AT 1-800-737-7702, AND WE WILL HELP YOU DETERMINE IF THE DAMAGED PIECE SHOULD BE KEPT AT YOUR HOME OR SENT BACK WITH THE DELIVERY TEAM. PLEASE DO NOT MAKE THIS DECISION BEFORE SPEAKING WITH US.
- SIGN THE BILL OF LADING/DELIVERY RECEIPT, MAKING SURE TO NOTE THE SPECIFIC DAMAGE.STATE ONLY THE FACTS OF THE DAMAGE AND WHICH PIECES WERE AFFECTED.
IT IS VERY IMPORTANT THAT YOU FOLLOW THESE STEPS SO THAT WE CAN GIVE YOU THE HIGHEST LEVEL OF CUSTOMER SERVICE. IN THE RARE EVENT THAT THERE IS HIDDEN DAMAGE (DAMAGE THAT ISN'T SEEN UNTIL AFTER THE DRIVER LEAVES), PLEASE CONTACT US WITHIN 24-HOURS OF DELIVERY TO REPORT IT. THIS GIVES US APPROPRIATE TIME TO FILE A CLAIM WITH THE SHIPPING COMPANY. MOST DELIVERY COMPANIES HAVE A 48-HOUR WINDOW TO REPORT HIDDEN DAMAGE, SO IT IS IMPORTANT THAT WE FOLLOW THEIR GUIDELINES.
WE WILL ACCEPT CLAIMS FOR FURNITURE WITH PROOF OF HIDDEN DAMAGE (I.E. PICTURES, VIDEO, ETC.) WITHIN 48-HOURS OF THE DELIVERY DATE. ANY AND ALL MANUFACTURING DEFECTS, INCLUDING BUT NOT LIMITED TO DYE LOT ISSUES, MUST BE REPORTED WITHIN 14-DAYS OF RECEIPT OF THE FURNITURE.
SINCE ALL OF OUR FURNITURE SHIPS INSURED, LEATHER FURNITURE EXPO RESERVES THE RIGHT TO ATTEMPT TO REPAIR OR REPLACE MANUFACTURING DEFECTS AND FREIGHT DAMAGE AT OURS OR THE MANUFACTURER'S DISCRETION. IF YOU DO NOT DESIRE A REPLACEMENT OR REPAIR, YOU MAY RETURN IT USING OUR NO QUESTION RETURNS POLICY. LEATHER FURNITURE EXPO IS NOT RESPONSIBLE FOR REPAIR OR EXCHANGE OF FURNITURE AND FURNISHINGS DUE TO CONSUMER USE OR ABUSE. EXAMPLES OF CONSUMER ABUSE ARE CUTS, PUNCTURES OR SLICES, INK MARKS, CIGARETTE BURNS, SCRATCHES OR SCUFFS (EITHER TO THE SEATING AREA/PILLOWS OR THE EXTERIOR SIDES AND BACK), TEARS FROM IMPROPER MOVING OF FURNITURE, SPILLS OF ANY LIQUID, GLUE, VOMIT, URINE, BLOOD OR ANYTHING ELSE NOT DEEMED A MANUFACTURING DEFECT.
DUST COVERS ARE FOR AESTHETIC PURPOSES ONLY AND SERVE NO FUNCTION FOR YOUR FURNITURE. THEREFORE, THEY ARE EXEMPT FROM OUR OR MANUFACTURER WARRANTY. IN THE EVENT THAT A DUST COVER IS DAMAGED, LEATHER FURNITURE EXPO ASSUMES NO LIABILITY, BUT WILL BE HAPPY TO DIRECT YOU TO A LOCAL TECHNICIAN WHO CAN REPLACE IT IF YOU REALLY WANT TO DO SO. SINCE IT CANNOT BE SEEN AND SERVES NO FUNCTION, WE DO NOT RECOMMEND REPLACING IT.
ALL SHIPPING DATES ARE APPROXIMATE DATES FROM THE MANUFACTURER TO LEATHER FURNITURE EXPO. ONCE RECEIVED, OUR SHIPPING SERVICE USUALLY TAKES 10-15 BUSINESS DAYS TO SHIP TO OUR CUSTOMERS. ONCE THE SHIPPING COMPANY HAS YOU IN THEIR SYSTEM THEY WILL THEN CONTACT YOU TO MAKE FINAL DELIVERY ARRANGEMENTS. WE DO NOT GUARANTEE DELIVERY DATES AS MANUFACTURING AND SHIPPING DELAYS CAN OCCUR. FORTUNATELY, OVER 95% OUR ORDERS MEET OUR SCHEDULED SHIP DATES.
Returns Shipping & Packaging
DON'T WORRY, WITH OUR NO HASSLE RETURN POLICY WE WILL MAKE ALL THE ARRANGEMENTS TO HAVE YOUR FURNITURE PICKED UP AND RETURNED TO US. ALL YOU HAVE TO DO IS LET THEM IN THE HOUSE AND THEY WILL PICK IT UP AND REPACK IT TO SHIP BACK TO US.